Washington Business Journal “BizBeat” posts
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The hidden destroyer of customer experience
Washington Business Journal by Ingar Grev. September 4, 2012
A few weeks ago, my wife and I took our kids to one of my favorite places to visit in the summer — a water park. In this case, it was Six Flags Hurricane Harbor in New Jersey. We had to find a few rides that my youngest – 5-year old Ted – could go on, and without too much trouble, we found the perfect one: Hurricane Mountain. With six slides and a capacity of 960 riders per hour, we were guaranteed a swiftly moving line.
Five great ways to fail in business
Washington Business Journal by Ingar Grev. October 15, 2012
In honor of the bicentennial of the War of 1812, I wear a special 2-flag lapel pin. On the left-hand side is the U.S. flag and on the right is Oliver Hazard Perry’s iconic battle flag from the War of 1812 : “Don’t Give Up the Ship.” The flag holds a place of honor at the Naval Academy. A replica hangs on the wall in Memorial Hall, right over the list of our alumni who were killed in action...
The biggest mistake business leaders make
Washington Business Journal by Ingar Grev. November 28, 2012
I asked Art Medici, a partner
at Newport Board Group, what was the biggest mistake CEOs routinely make. Given Art’s extensive CEO pedigree (he’s raised money, right-sized,
navigated through mergers and acquisitions, founded companies, turned companies around, etc.), I figured he was the right guy to ask.
He answered, but along the way he also gave me a bunch of other wisdom. Here are some highlights:
Ground rules for building a $1B business
Washington Business Journal by Ingar Grev. January 22, 2013
I had the great fortune
of getting to know a local business legend — Alan Peyser — over the past few weeks. Alan helped found a company in 1975 that was eventually
acquired by Cable & Wireless. As president and CEO of the new venture, he grew it from $6 million in 1980 to $1.1 billion in 1995.
I learned a lifetime’s worth of wisdom by talking with him and trading e-mails over the last few weeks – especially when it comes
to customer service and hiring great people.
Washington Business Journal by Ingar Grev. January 30, 2013
When I was a submarine officer on the USS Philadelphia,
we had a technical problem occur while we were on a mission – a problem that caused us more than a little bit of concern. If
we replaced the component that failed, it would require us leaving our station and immediately conducting integration testing. Unfortunately,
leaving the station was not an acceptable option,
Don’t let your smarts stop you from thinking big
Washington Business Journal by Ingar Grev. March 19, 2013
I had the great opportunity to interview John LaPides, former CEO of Snow Valley Inc., a couple of times over the last month (you can watch the video or download the audio of our most recent interview here). John was CEO of the company for almost 30 years before selling it to Nestlé, and although he can’t share any details, he will say that the water bottler and refreshment company did well in the sale. His successful exit was fueled by some very impressive performance for his industry:
