Is your vision statement for real?
Washington Business Journal by Ingar Grev, March 17, 2011
I was sitting in a briefing a few days ago at a Department of Defense facility, and one of the surprising things we were told is that “safety is our first priority.” Really? Obviously that can’t be true in the DOD (“Yes, we lost to the enemy, but look how safe we were!”).
Wisdom from Starbucks' Howard Schultz
Washington Business Journal by Ingar Grev, April 1, 2011
One of my favorite leadership development practices is to listen to interviews of successful leaders, so naturally I jumped at the opportunity to listen to Starbucks Chairman and CEO Howard Schultz speak at the Capital Hilton. The Greater Washington Board of Trade’s Jim Dineger asked Schultz questions based on his new book – "Onward"
Washington Business Journal by Ingar Grev, April 6, 2011
Over the last few months, I wrote about thecompetition between Facebook and Google and another battle in that competition was announced when Google announced its new +1 social product. Although I know nothing about the internal workings of Google…
Note to business leaders: Foster dissent
Washington Business Journal by Ingar Grev, February 2, 2011
In the days since my last blog update, my Naval Academy classmates have continued to discuss various leadership points inspired by the Capt. Owen Honors incident. One of the most interesting discussions was around the idea of fostering dissent.
Innovation in a 1,000-year-old business?
Washington Business Journal by Ingar Grev, February 15, 2011
Yesterday, my family and I drove by a now-closed butcher shop where we would often go to get meat and cheese for special occasions. My wife commented on the demise of the store and she wondered whether a butcher shop could ever be successful outside of a supermarket.
Is customer experience your competitive advantage?
Washington Business Journal by Ingar Grev, March 7, 2011
In general, there are three ways a company can compete: price, product/service and customer experience. Competing on price can be tough on the bottom line, but for companies that do it well (WalMart), it can lead to great financial success.